This Privacy Policy explains how Cycle Haven processes personal data in connection with its bicycle repair workshop services and website use. It applies to visitors, inquiry submitters, and customers who communicate with us through the site or related contact channels.
We use personal data to respond to service inquiries, arrange bicycle intake, prepare inspections and quotes, communicate about repair scope, support quality checks, provide collection summaries, maintain website security, and deliver technical functions necessary for the site to operate.
We may share personal data with service providers that support website operation, technical delivery, or communications handling. Such recipients are expected to use the data only for the services they perform for us and to maintain appropriate confidentiality safeguards.
We may disclose personal data where required to comply with law, lawful requests, or binding legal process, or where disclosure is necessary to protect rights, security, or the integrity of our services.
Privacy data overview
We may process name, email address, phone number if provided, inquiry message, and service preferences when you submit a contact form, request a service, or communicate with us by email, phone, or in person. We also process limited technical data such as server request metadata and browser and device information for security and delivery purposes.
Data is collected from contact form submissions, email correspondence, telephone calls, workshop drop-ins, and information generated by the website during normal operation. Technical data may also be created automatically when the site is accessed.
The website uses essential cookies for site operation and cookies that store privacy preferences. No confirmed analytics or marketing cookies are used. Cookie behavior may be session-based or persistent depending on the function served.
Essential cookies may be used to keep the website functioning and to remember privacy preferences. Where browser settings allow, you may restrict or delete cookies, but some site functions may not operate correctly if essential cookies are disabled.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to or restrict certain processing where such rights apply under law.
To protect privacy and security, we may ask for information needed to verify a request before acting on it. We will respond within a reasonable period and in accordance with applicable legal requirements.
We retain personal data for as long as necessary to respond to inquiries, manage service records, complete operational follow-up, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymized, or otherwise handled according to our retention practices.
If this policy is updated, the revised version will apply from the stated effective date. Material changes may be highlighted through the website or other reasonable communication methods, depending on the nature of the change.
Use the listed contact channels for questions about this notice or the handling of personal data.
